When Are You Entitled to a Refund?

• If you return the product within the 14-day return period and it is accepted under the return conditions.
• If you received a product different from the one you ordered and no replacement is available.
• If we are unable to fulfil your order or supply the product after payment.
• If a manufacturing defect appears within the first 14 days and you prefer a refund instead of a replacement.

Refund Amount

The full amount paid for the product is refunded, including any shipping fees you paid. We cover the cost of shipping the product back, so it is not deducted from your refund.

Refund Method

• Credit or debit card (online): the amount is refunded to the same card used for payment.
• Digital wallet: the amount is refunded to the same wallet.
• Cash on delivery: bank transfer or digital wallet using the details you give us.

A refund cannot be sent to an account or card belonging to anyone other than the person who placed the order.

Timeframe

We start the refund process within two working days of receiving and inspecting the product. The amount reaches you within 7 to 14 working days from the start of the process. The actual time depends on your bank and payment provider and is outside our control.

Cash on Delivery Collection Fee

The 1% collection fee charged on cash on delivery orders is also refunded if the reason for the return is a defect in the product or a mistake on our side.

Cases Where No Refund Is Given

• A return requested after the 14-day period has ended.
• Damage to the product caused by misuse.
• Missing accessories or original packaging.
• Fragrance oils whose bottle has been opened.

Contact Us About a Refund

WhatsApp / Mobile: 01050043515. Phone: 0227357472.