AROMA EGReturn Period
You may request a return within 14 days from the date you receive the product.
Who Pays the Return Shipping?
We cover the return shipping cost in full. You pay nothing to send the product back to us.
Conditions for Accepting a Return
- The product must be in its original condition with all accessories (cable, adapter, manual, original packaging).
- It must be free of damage caused by misuse, breakage or water ingress.
Fragrance Oils
For health reasons, fragrance oils cannot be returned once the bottle has been opened. Oils still closed with their original seal can be returned within the 14-day period.
Warranty
All devices are covered by a one-year warranty from the date of purchase against manufacturing defects.
First 14 days – replacement
If a manufacturing defect appears in the device within the first 14 days of receipt, we replace it with a brand new unit at no charge.
From day 15 to the end of the year – repair
After 14 days, the device is repaired free of charge within the warranty period.
Temporary replacement device
If the repair takes more than 5 working days, we provide you with a temporary replacement device to use until your own device is returned.
What the Warranty Does Not Cover
- Damage caused by misuse, dropping or breakage.
- Water or any liquid not intended for the device getting inside it.
- Use of unsuitable or non-original oils that clog or damage the device.
- Any attempt to open or repair the device at an unauthorised place.
- Damage caused by power surges or use with a non-matching voltage.
How to Request a Return or Claim the Warranty
- Contact us on WhatsApp +20 105 004 3515 or on +(202) 27957472.
- Send us the order number and a photo or video showing the problem.
- We arrange a time to collect the device from your address at our expense.
- We tell you the result of the inspection and the steps for replacement or repair.
Contact
WhatsApp / Mobile: +20 105 004 3515. Office phone: +(202) 27957472. Address: 35 El Falaky Street, Bab El Louk, Abdeen, Cairo.